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TONGQI LU



PROJECT

Furniture + Lighting

Drop
Banyan
 Citron
Trace
Slowly Rising
Hermitage
Stay
Koi
Character

Sock
Quo

Object

Slowly Rising
7Pence

Product List

Stockists
Terms
Career


Media Kit







Contact
tongqilu.design@gmail.com

INSTAGRAM
@tongqilu.hana


©2023 All rights reserved to TONGQI LU.

Terms of Use


Please review the following terms and conditions (“Terms of Use”) that govern your use and purchase of products (collectively, ‘Use’) of our Site. Your Use of our Site constitutes your agreement to follow and be bound by the Terms of Use. TONGQI LU reserves the right, at any time, to modify, alter or update these Terms of Use.

Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site (collectively, ‘Contents’) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by TONGQI LU or its subsidiaries and affiliates.

TONGQI LU may provide you with links and references to other sites, but we are not responsible for the content of those sites and shall not be liable for any damages or injury arising from that content. We use cookies to help gather general information and save user preferences to help enhance the shopping experience at TONGQI LU. You may delete cookies at any time from your browser.

The Contents are intended solely for your personal, noncommercial use. You may copy other Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site.

Despite our efforts, items on our Site may occasionally be mispriced. TONGQI LU retains the right to refuse or cancel any orders placed for product listed at the incorrect price. TONGQI LU shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If payment has already been made or if the credit card has already been charged for the purchase and the order is cancelled, TONGQI LU shall promptly credit the credit card account in the amount of the incorrect price.


Privacy


This Privacy Policy describes how www.ticklequo.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information:
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Shopify, Google, and Instagram from our website integrations with Google and Instagram

Order information:
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, other payment methods accepted), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, Google, Instagram, Intuitive Shipping (a Shopify app)

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Analytics
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Instagram - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please email us.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Analytics” section above.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at tongqilu.design@gmail.com


Shipping & Returns


Shipping

Our shipping policy is super straightforward: In stock orders ship within 30-40 business days unless otherwise noted in the product description.

You will receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active. If you have a question about a specific order, don’t hesitate to reach out at tongqilu.design@gmail.com. Thanks so much for your support!

Returns

As a very small business we are unable to accommodate returns for refund at this point. We do however, offer store credit on most items (see below). If you are unsure of an item, or need any additional information, please feel free to email us before purchase, and we will help as best we can.

If you would like to return your item for any reason, please email tongqilu.design@gmail.com. In order to qualify for a return or exchange, all items must be unused and in original packaging. Please specify in email whether you wish to exchange your goods or receive store credit. Once the return or exchange has been authorized, items must be shipped back to us at the below address within 7 days of approval. We recommend shipping with tracking as we cannot be responsible for any items which do not arrive to us. As soon as our warehouse receives and approves the return, we will issue a unique store credit code via email which can be used on our webshop.

Damaged Merchandise

We will happily replace any defective merchandise. Please contact us at tongqilu.design@gmail.com within 30 days of receipt of item to qualify for replacement. Before contacting us, please note the following:

in order to qualify for an exchange, please include date and place of purchase (ie, on our website, in a store, etc) and image of damaged / defective item

if your item arrived damaged, please contact us with an image of the issue upon its arrival. Items which arrive damaged are eligible for replacement only if the item has not been put to use after discovery of damage. Additionally, please do not attempt to alter or correct the product before contacting us, as this may render it ineligible for exchange.

if damage occurred after 30 days, we cannot guarantee replacement but will in all cases do our best to help

please take care when mailing any items back to us and in all cases provide tracking information. We cannot be responsible for any packages which are lost en route or damage which occurs during transit due to improper or insufficient packaging.